How does the delivery work?
Method
TO YOUR DOOR
Enjoy the convenience of having your order delivered directly to your door anywhere in South Africa by one of our courier partners.
Cost
Door-to-door deliveries within South Africa are charged a shipping fee of:
FOR ONE CASE PER WINE ESTATE
- Standard Cape Town – R99.00 per 1 case, for 2 cases or more from the same winery free delivery.
- Standard South Africa – R199.00 per 1 case, for 2 cases or more from the same winery free delivery.
- Farms, Game Farms, Townships and very outlying areas – R550.00 per order.
FOR TWO OR MORE CASES PER WINE ESTATE
Free delivery to Cape town
Free delivery to other centres in South Africa
R550.00 per order to very outlying areas, Farms, Game farms or Townships
Please select the applicable delivery option during checkout.
Bonus!! Free delivery for orders of two cases or more per wine estate, except for outlying areas.
During checkout, the buyer will indicate the delivery address.
An e-mail will be sent to the customer as soon as the parcel is dispatched.
The parcel will be delivered to the address specified in the checkout process.
If nobody is present at the address at the time of delivery, our courier will make a second attempt to deliver, on the next working day.
The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used for the order.
Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.
Standard Delivery Timeframes
Our couriers deliver from Monday to Friday. For main centres, delivery times are estimated at 2 to 8 working days from the date of dispatch. For outlying areas delivery may take up to 12 working days from the date of dispatch. Remember the wine will be sent directly from the winery which is usually located in an outlying area so it may take a few extra days to receive your order but it will be worth receiving something special. Although we do everything we can to deliver on time, external factors may influence these times.