UA-158791719-1

FAQ

FREQUENTLY ASKED

QUESTIONS

 

 

1. How does the delivery work?

Method

TO YOUR DOOR

Enjoy the convenience of having your order delivered directly to your door anywhere in South Africa by one of our courier partners. 

Cost

Door-to-door deliveries within South Africa are charged a flat shipping fee of:

R50.00 per order to Cape town

R75.00 per order to other centers in South Africa

R450.00 per order to Farms, Game farms or Townships
Please select the applicable delivery option during checkout.

Bonus!! Only pay delivery for one pack no matter how big the order. 

During checkout, the buyer will indicate the delivery address.

A tracking number will be communicated to the customer as soon as the parcel is dispatched.

The parcel will be delivered to the address specified in the checkout process.

If nobody is present at the address at the time of delivery, our courier will make a second attempt to deliver, on the next working day. 

The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used for the order. 

Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions. 

 

Standard Delivery Timeframes 

Our couriers deliver from Monday to Friday. For main centers, delivery times are estimated at 3 to 10 working days from the date of dispatch. For outlying areas delivery may take up to 12 working days from the date of dispatch. Remember the wine will be sent directly from the winery which is usually located in an outlying area so it may take a few extra days to receive your order but it will be worth receiving something special. Although we do everything we can to deliver on time, external factors may influence these times. 

 

 

2. What payment methods can I use?

Desktop and mobile websites: Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT. 

 

 

3. How is my payment secured?

Trendy Things makes use of PayFast, a PCI-DSS Level 1 certified transaction platform and credit card storage vault to securely process your transaction. Read more about PayFast HERE. Trendy Things does not have access to your card details.

 

The entire Trendy Things website is served via a secure, private connection using HTTPS. Data sent using HTTPS is secured via Transport Layer Security protocol (TLS), which provides three key layers of protection: 

 

Encryption, Data integrity and Authentication.

 

Trendy Things also supports 3D Secure, which is a new method of security mandated by the Visa and MasterCard Associations and managed by South African banks to enhance security of online transactions. 3D Secure provides an extra layer of security by requiring that the cardholder submits a second level of authentication when shopping online. 

 

MasterCard’s product is called "Secure Code" and Visa's product is called "Verified by Visa".

 

 

4. What is instant EFT?

Instant EFT is PayFast’s patented, revolutionary method of completing online purchases by making an internet banking transfer (EFT) which gets instantly verified. There is no two-day wait, you don’t need to send in proof of payment and it can be used with South Africa’s four biggest banks: ABSA, FNB, Nedbank and Standard Bank.

 

It is an electronic funds transfer (EFT), a transfer from a shopper’s bank account to ours, that instantly gets confirmed. The funds are paid to the seller’s bank account upon request of Payout.

 

What banks are supported?

Currently we can process Instant EFT when shoppers have accounts with South Africa’s four major banks: ABSA, FNB, Nedbank and Standard Bank.

 

Does the shopper need any special software?

No. Unlike other systems, the buyer doesn’t need to install any special software. Transactions can be made on PCs, Macs and most mobile devices (such as Blackberry, iPhone, iPad, Android etc.)

 

Does the shopper need to send proof of payment to verify the transfer?

No. Neither the shopper, nor the merchant would need to confirm the transfer. PayFast’s system confirms that the actual amount has been transferred, so there’s no need for calls, faxes or emails.

 

Benefits

·       Clears immediately; no two-day wait

·       No proof of payment required

·       No delays during checkout

 

 

5. Why use a credit or cheque card?

Credit cards are one of the most widely used online payment methods and allows sellers to accept both local and international payments. Did you know that Gold and Platinum cheque cards can be used to make payments just like credit cards? This allows buyers to make use of available funds as opposed to buying on credit with a credit card.

 

Benefits

·       Ease of use

·       Local & international payments

·       Payments reflect immediately

·       Built in fraud protection

 

 

6. How do I change my contact details?

To update your email address and mobile number, login to "My Account", click on the "Edit Account" tab, enter your new details and press the "Continue" button. You can change your address details, or add additional delivery addresses by clicking on the "Address Book" tab within the My Account section of the site.

 

 

7. How do I log a return?

To request a return, login to "My Account", under “My Orders”, click the “View order history”. From the list of orders view the order containing the product you would like to return. Next to the product to be returned click the red return button.

Complete the Product Returns form that is presented to request an RMA number.

Pack the item/s in their original packaging, our courier will contact you to confirm the collection within 3-4 working days of you logging the return.